Clear information,
before and after your order.

Shipping is handled by Poste Italiane. For freestanding sign stands and self-supporting panels, transport costs and arrangements are agreed with the customer in the quote.

Italy
Excluding freestanding sign stands and self-supporting panels: free shipping over 45 €. For orders up to 45 €, shipping costs 8 €. The threshold applies to the product total, including VAT and after discounts, before shipping costs.

International
Excluding freestanding sign stands and self-supporting panels: shipping costs 30 € per order. For destinations outside the EU, ask us to check any import formalities before confirming.

Floor stands and freestanding panels
Shipping for freestanding sign stands and panels is always charged, both within Italy and abroad. The cost and arrangements are agreed with the customer in the quotation, including when the order contains other products. The free shipping threshold does not apply to these orders.

Products available to buy without a quote
For products available to buy without a quotation, dispatch takes place 3 working days after order confirmation. Saturdays, Sundays and public holidays are excluded. This is the time before dispatch, not the arrival date: transit follows afterwards.

Bespoke products
For bespoke products, delivery is agreed with the customer after quotation approval, based on the requirements of the request. If you have a deadline, include it in your request.

Before confirming, check text, spelling, dimensions, finish, logo and fixings. Before production, we review all text and proofs and correct any imperfections in layout, alignment and proportions. We will contact you only if any details are unclear and we need clarification. The online preview shows an indicative layout. A separate proof is agreed where included in the commission; it is not automatic for every product.

You can edit items in your basket. After confirming your order, contact us immediately if you notice an error: we will check the production status and whether changes are possible, but cannot guarantee changes once production has started.

Discounts for private customers
2–4 pieces: −5%; 5–9 pieces: −10%; 10–24 pieces: −15%. The discount also applies to equivalent items with different text: the same model and the same size, finish and mounting options. From 25 equivalent items, the basket switches to a quote request, retaining your personalisations.

For trade supplies, request exclusive reseller terms.

For online consumer purchases, the right of withdrawal can normally be exercised within 14 days of delivery. There is an exception for goods made to measure or clearly personalised, such as those made with the customer’s text or logos. This exception does not remove rights in the event of defects or non-conformity. Official information on the right of withdrawal.

To notify us of a withdrawal, return or problem, write to info@neronimameli.com · 06 2275 4671, specifying the order and product. To help us assess a defect, you can add photographs. Our support team will explain how to arrange any return. A request for clarification does not replace notification of withdrawal within the applicable time limits.

Withdraw from the contract online · Return deadlines, costs, address and refunds.

Consumer purchases are protected by the statutory conformity guarantee, lasting at least two years from delivery. In the event of a defect, remedies include repair or replacement free of charge and, where provided for, a price reduction or termination of the contract. Official warranty information.

Contact Neroni Mameli directly: info@neronimameli.com · 06 2275 4671. Provide the order reference, describe the problem and, if possible, include a photo of the product or packaging. We will help you determine whether the issue relates to production, transport or installation. For trade purchases, refer to the supply terms.

Gentle cleaning
Use a soft, non-abrasive, slightly damp cloth and dry without rubbing the text. Avoid scouring pads, solvents and harsh detergents, especially on printed surfaces, acrylic and surface finishes.

Different finishes, different care
Do not use general-purpose metal polishes without checking their compatibility: a treatment suitable for polished brass may damage a bronze finish, paint or print. If in doubt, send us a photo before proceeding.

Before fixing in place
Check dimensions, hole positions and the surface. Adhesive, screws and standoffs require different installation conditions. What is included depends on the option selected in the product details; for special installations, ask our workshop to check.

Contact details, orders, drafts and files are used to manage enquiries and supplies. Production files for paid orders are retained for the company’s stated period of one year from payment confirmation; when this expires, the website blocks downloads and automatically removes files no longer linked to other projects, with cleanup taking place during requests to the website. Quotes and their attachments are retained for one year from the request or the submission of a new version. The basket cookie lasts 30 days; its expiry does not delete projects stored on the server.

Read the Privacy and cookies notice, covering purposes, recipients, rights and retention information.

For online purchases with a confirmed price, the order is accepted when payment is confirmed. A quote request requires written agreement on the price, specifications, lead times and shipping.

Neroni Mameli s.r.l. issues the invoice for every order directly, using the details entered by the customer. You can read and download the terms before paying; the accepted copy is retained with the order.

Full terms of sale · Withdraw from the contract

Neroni Mameli s.r.l.
Via F. P. Michetti, 40 · 00155 Roma
Tax code and VAT number: 10473211000
SDI recipient code: M5UXCR1

info@neronimameli.com · 06 2275 4671
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