Returns and support

Withdraw from the contract

For standard goods purchased online, consumers may exercise their right of withdrawal within 14 days of delivery. Bespoke or clearly personalised goods are excluded; rights relating to defects and non-conformity remain unaffected.

You can submit your declaration using this form, without registering or giving a reason, or write to info@neronimameli.com. Read the return procedure, time limits and costs.